1. Introduction and Who We Are
1.1 About This Document
This document is the Terms of Business for Wolverhampton Upholstery and Sofa Cleaners. It sets out the basis on which we provide our upholstery and sofa cleaning services to you. These terms apply to all bookings made with us, whether made by phone, email, online or in person.
1.2 Our Business Details
We are Wolverhampton Upholstery and Sofa Cleaners, a service business based in Wolverhampton. You can contact us at:
- Address: 47 Queen St, Wolverhampton WV1 3BJ
- Phone: 07700 170034
- Website: wolverhamptonupholsteryandsofacleaners
1.3 Acceptance of These Terms
By booking a service with us, you confirm that you have read, understood and agree to these Terms of Business. If you do not agree with any part of these terms, please do not proceed with a booking. We recommend that you save or print a copy of these terms for your own records.
2. Service Description
2.1 What We Do
We are a professional upholstery and sofa cleaning company serving Wolverhampton and the surrounding areas. We use appropriate cleaning methods and equipment to clean, refresh and restore upholstered furniture in domestic and commercial properties.
2.2 Scope of Cleaning Services
Our services include the cleaning of sofas, armchairs, dining chairs, ottomans, headboards and other upholstered items. The specific scope of each job will be agreed with you at the time of booking or during the pre-inspection visit.
2.3 Services Not Included
Unless specifically agreed in writing, our services do not include:
- Structural repairs to furniture frames or springs
- Re-upholstering or fabric replacement
- Cleaning of items not listed in the original booking
- Removal or treatment of infestations
- Deep stain removal where the stain has permanently altered the fabric
2.4 Pre-Inspection and Assessment
For larger or more complex jobs, we may carry out a pre-inspection before confirming a final price. This allows us to assess the condition of the items, identify any pre-existing damage, and recommend the most suitable cleaning method. We will always be transparent about what we find.
2.5 Your Responsibilities Before We Arrive
To help us carry out the work efficiently and safely, we ask that you:
- Ensure the items to be cleaned are reasonably accessible
- Remove any personal belongings, loose items or valuables from the furniture
- Inform us of any known damage, stains or fabric sensitivities before we begin
- Ensure a responsible adult aged 18 or over is present throughout the visit
- Provide reasonable access to water and electricity where required
- Structural repairs to furniture frames or springs
- Re-upholstering or fabric replacement
- Cleaning of items not listed in the original booking
- Removal or treatment of infestations
- Deep stain removal where the stain has permanently altered the fabric
3. Quotations and Pricing
3.1 How We Provide Quotations
We provide quotations based on the information you give us about the items to be cleaned, the size of the job and the condition of the furniture. Quotations may be given over the phone, by email or in person following a pre-inspection. All quotations are provided free of charge and without obligation.
3.2 Validity of Quotations
Quotations are valid for 30 days from the date they are issued, unless otherwise stated. After this period, we reserve the right to reassess and reissue a revised quotation if circumstances have changed.
3.3 When Prices May Change
The price quoted is based on the information available at the time. The final price may change if:
- The actual condition of the items differs significantly from what was described
- Additional items are added to the booking
- Access to the property or furniture is more difficult than anticipated
- Specialist treatments are required that were not identified at the time of quoting
We will always inform you of any price changes before proceeding with additional work.
3.4 Additional Charges
Additional charges may apply for specialist stain treatments, heavily soiled items, or work carried out outside our standard service area. Any additional charges will be discussed and agreed with you before work begins.
3.5 VAT and Pricing Transparency
All prices quoted will clearly state whether VAT is included or excluded. We aim to be fully transparent about our pricing so there are no surprises when it comes to payment.
- The actual condition of the items differs significantly from what was described
- Additional items are added to the booking
- Access to the property or furniture is more difficult than anticipated
- Specialist treatments are required that were not identified at the time of quoting
4. Payment Terms
4.1 Accepted Payment Methods
We accept payment by cash, bank transfer and card payment where available. Please contact us in advance if you are unsure which payment methods are available for your booking.
4.2 When Payment Is Due
For most residential jobs, payment is due on the day the work is completed, unless a deposit has been taken or a different arrangement has been agreed in writing. For commercial clients, we may agree invoicing terms in advance.
4.3 Late Payment
If payment is not received by the agreed due date, we reserve the right to charge reasonable interest on the outstanding amount. We will contact you in the first instance to resolve any payment issues before taking further action.
4.4 Deposits
For larger jobs or bookings made well in advance, we may request a deposit to secure your appointment. The deposit amount will be confirmed at the time of booking. Deposits are non-refundable if you cancel without giving the required notice as set out in Section 5.
4.5 Invoices and Receipts
We will provide a receipt or invoice upon request. If you require a VAT invoice or a specific format for business purposes, please let us know at the time of booking.
5. Cancellation Policy
5.1 Your Right to Cancel
You have the right to cancel or reschedule your booking. We understand that circumstances change and we will always try to be as flexible as possible. However, cancellations made at short notice can result in lost time and costs for our business, so we ask that you give us as much notice as you can.
5.2 Notice Required
We ask for a minimum of 48 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the slot to another customer and manage our schedule effectively.
5.3 Cancellation Charges
The following cancellation charges may apply:
- Cancellations with more than 48 hours' notice: no charge
- Cancellations with less than 48 hours' notice: a cancellation fee may apply, up to the value of any deposit paid
- Cancellations on the day of the appointment or failure to provide access: a call-out charge may be applied to cover travel and time costs
5.4 Our Right to Cancel or Reschedule
We reserve the right to cancel or reschedule an appointment in circumstances beyond our control, including severe weather, equipment failure, illness or other unforeseen events. We will contact you as soon as possible and offer you an alternative appointment at no extra cost.
5.5 Refunds Following Cancellation
If you have paid a deposit and cancel with the required notice, your deposit will be refunded in full. Refunds will be processed using the same payment method where possible and within a reasonable timeframe.
- Cancellations with more than 48 hours' notice: no charge
- Cancellations with less than 48 hours' notice: a cancellation fee may apply, up to the value of any deposit paid
- Cancellations on the day of the appointment or failure to provide access: a call-out charge may be applied to cover travel and time costs
6. Limitation of Liability
6.1 Our Liability to You
We take care to carry out all work to a professional standard. If we cause damage to your property or belongings as a direct result of our negligence, we will take responsibility and work with you to resolve the matter fairly. Our liability is limited to the cost of the service provided, except where the law requires otherwise.
6.2 Pre-Existing Damage and Condition
We are not responsible for any damage, deterioration or issues that existed before we began work. Where possible, we will note any pre-existing damage during our pre-inspection or at the start of the job. We recommend that you inform us of any known issues before we begin cleaning.
6.3 Items Left in the Property
We are not responsible for any personal belongings, valuables or items left in or on the furniture being cleaned. Please ensure all such items are removed before we arrive. We will not be held liable for any loss or damage to items that were not disclosed to us.
6.4 Consequential Loss
We do not accept liability for any indirect or consequential losses arising from our services, including but not limited to loss of use of furniture, loss of income or any other financial loss not directly caused by our actions.
6.5 Insurance
We hold appropriate public liability insurance to cover our work. Details of our insurance cover are available on request. We recommend that you also ensure your own home or contents insurance is in place.
7. Complaints Procedure
7.1 How to Raise a Complaint
If you are unhappy with any aspect of our service, we want to hear from you. You can raise a complaint by:
- Calling us on 07700 170034
- Writing to us at 47 Queen St, Wolverhampton WV1 3BJ
- Contacting us through our website at wolverhamptonupholsteryandsofacleaners
Please provide as much detail as possible, including your name, contact details, the date of the service and a description of your concern.
7.2 Our Response Timeframe
We aim to acknowledge all complaints within 2 working days of receipt. We will then investigate the matter and provide a full response within 10 working days. If the matter is more complex and requires additional time, we will keep you informed of progress.
7.3 Resolution Process
Once we have investigated your complaint, we will contact you to discuss our findings and propose a resolution. This may include a re-clean, a partial refund or another appropriate remedy depending on the circumstances. We aim to resolve all complaints fairly and promptly.
7.4 Escalation Options
If you are not satisfied with our response, you may wish to seek independent advice. You can contact Citizens Advice or another consumer advice service for guidance on your options. We are committed to resolving disputes amicably wherever possible.
- Calling us on 07700 170034
- Writing to us at 47 Queen St, Wolverhampton WV1 3BJ
- Contacting us through our website at wolverhamptonupholsteryandsofacleaners
8. Governing Law and Jurisdiction
8.1 Applicable Law
These Terms of Business are governed by the laws of England and Wales. They are intended to comply with all relevant UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
8.2 Jurisdiction
Any disputes arising from these terms or from the services we provide will be subject to the exclusive jurisdiction of the courts of England and Wales.
8.3 Dispute Resolution
Before pursuing any formal legal action, we encourage both parties to attempt to resolve any dispute through direct communication. We are committed to working with our customers to find a fair and reasonable outcome wherever possible.
9. Changes to These Terms
9.1 How We Update Our Terms
We may update these Terms of Business from time to time to reflect changes in our services, pricing, legal requirements or business practices. The most current version of our terms will always be available on our website at wolverhamptonupholsteryandsofacleaners.
9.2 Notification of Changes
If we make significant changes to these terms, we will take reasonable steps to notify existing customers where possible. Any changes will not affect bookings that have already been confirmed under a previous version of these terms, unless required by law.
10. Contact Us
10.1 How to Get in Touch
If you have any questions about these Terms of Business, or about any aspect of our services, please do not hesitate to get in touch with us. We are always happy to help.
- Business Name: Wolverhampton Upholstery and Sofa Cleaners
- Address: 47 Queen St, Wolverhampton WV1 3BJ
- Phone: 07700 170034
- Website: wolverhamptonupholsteryandsofacleaners
We aim to respond to all enquiries promptly and look forward to hearing from you.
- Business Name: Wolverhampton Upholstery and Sofa Cleaners
- Address: 47 Queen St, Wolverhampton WV1 3BJ
- Phone: 07700 170034
- Website: wolverhamptonupholsteryandsofacleaners